Contact information

We would love to hear from you. Whether you have a question about your order, a product, or just want to say hi to the team, drop us a message.

   Business name: Furrkins                                                                           
   Business address:                                                                                 
   Room 3004, Unit 2, Building 7, No. 46 Yuxuan Road                                                 
   Zhongyuan District, Zhengzhou, Henan 450000, China                                                
   Email: hello@furrkins.com                                                                         
   Phone: +86 152 0111 3282                                                                          
   Customer Service Hours: Monday to Friday, 11am to 7pm AEST

We aim to respond to all enquiries within 1–2 business days (Monday to Friday).

For order tracking, please check the tracking link in your shipping confirmation email first. If your tracking has not updated after 48 hours, let us know and we will look into it.

For returns, please visit our Refund Policy page for full instructions before sending anything back.