Refund policy

At Furrkins, we want you and your pet to be happy with every purchase. If something is not right, here is how we handle it.

Returns

We accept returns within 30 days of delivery. To be eligible, your item must be unused and in its original packaging. You will need your order number or proof of purchase.

To start a return, contact us at hello@furrkins.com. Once approved, we will provide the return address and instructions. Please note that return shipping costs are the buyer's responsibility unless the item was defective or we sent the wrong product.

Items sent back without prior approval will not be accepted.

Damages & Defects

Please inspect your order upon arrival. If the item is damaged, defective, or incorrect, contact us within 7 days of delivery at hello@furrkins.com with a photo of the issue and your order number. We will sort it out with a full refund or replacement. In most cases, you will not need to return the item.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Depending on your bank, it may take additional time for the funds to appear in your account.

If you have not received your refund after 15 business days from approval, please contact us at hello@furrkins.com.

Fees Not Refunded                                                                                 
Some third-party fees charged at the time of payment are not returned to us when a refund is issued, and therefore cannot be refunded to you. These include payment processing fees charged by PayPal and transaction fees charged by our e-commerce platform, Shopify. This means a refunded amount may be slightly less than the amount originally paid. The exact amount depends on the payment method used and will be confirmed when your refund is processed.

Exchanges

The quickest way to get the right item is to return the unwanted product for a refund, then place a new order for the item you want. We do not offer exchanges. Replacements are only issued when an item arrives damaged, defective, or incorrect.

Contact

For any questions about returns or refunds, reach us at hello@furrkins.com.